Frequently Asked Questions
Everything you need to know about shopping with Footnotes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and open-toe sandals.
Do you offer international shipping?
Yes, Footnotes ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our collection is made from LWG-certified leather or recycled synthetic materials to minimize our environmental footprint.
Can I exchange an item for a different color?
Absolutely. You can initiate an exchange through our online portal. Once we receive your original pair, we will ship out the new color free of charge.